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Help centre: domains, hosting and VPS

A guide to move forward. A clear request when you need help.

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Knowledge base

Understand DNS records

Connect a domain to a website or email without changing unrelated settings.

Read guide ↗Domains & DNS

Prepare a domain transfer

Gather the information needed before changing providers.

Read guide ↗Cloud hosting

My website is down: what should I check?

Narrow down the issue before requesting help.

Read guide ↗Cloud hosting

Check HTTPS and certificates

Understand common browser security warnings.

Read guide ↗VPS & backups

What does self-managed VPS mean?

Clarify responsibilities before deploying an application.

Read guide ↗VPS & backups

Prepare a recoverable backup

A copy is useful only if you can restore it.

Read guide ↗Billing

Understand yearly billing

Distinguish the monthly equivalent from the billed amount.

Read guide ↗Account & security

Protect access to your account

Reduce risks around administrative access.

Read guide ↗Support

Write a useful support request

Provide the information needed to understand your issue.

Still need help?

Open a support ticket

Your questions, answered

Which service fits my project?

Choose Cloud hosting for a website managed through cPanel. Choose a self-managed VPS to install your own software and manage the operating system.

Does a VPS require a domain?

No. Order your server without a domain, use one you own or add a new one during configuration.

How do I use an existing domain?

Choose “Use a domain I already own” at checkout. After activation, update its DNS using the settings supplied for your service.

Is a domain included with hosting?

Domains are billed separately per year. Both domain and hosting prices are itemised before you submit your request.

Who manages my VPS?

You manage the system, software, updates and security. Arrange external backups and test restoration.

How do I choose CPU and memory?

Start with your software requirements, then monitor memory use and CPU load. Contact support to check upgrade conditions and compatibility before changing plans.

What happens after my request?

We confirm the configuration, taxes, any options and total. Payment and activation follow that confirmation.

What does WHOIS / RDAP show?

Public registry data such as status, dates and name servers when published. Private contact details may be redacted.

Does no result mean a domain is available?

No. Use the availability search before registration. A missing WHOIS result or network error does not reserve a domain.

Is privacy protection available for every domain?

Eligibility depends on the extension, registry and registrar. We check the domain before activation.

How do I transfer a domain?

Contact support with the domain name. Depending on the extension, unlocking and an authorisation code may be required. Check website and email continuity before cancelling any existing service.

How do I report abuse?

Use “Report abuse” with the exact URL, issue type, date and relevant evidence, or email abuse@cloudnrj.com.